1. Overview At My Krishi, customer satisfaction is our priority. We aim to ensure that our customers receive genuine, high-quality agricultural inputs. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refund requests.

2. Order Cancellation

• Before Dispatch: You can cancel your order free of charge anytime before it is dispatched from our warehouse by contacting customer support.

• After Dispatch: Once an order is shipped, cancellation is not possible. You may request a return upon delivery subject to our return eligibility conditions.

3. Return Eligibility & Window Customers can request a return or replacement within 7 days of delivery under the following conditions:

• The product received is damaged, defective, expired, or incorrect.

• The product is unused, in its original packaging, with all seals, labels, and tags intact.

• Non-Returnable Items: Open seed packets, used fertilizers or chemicals, customized products, and perishable goods cannot be returned unless received damaged or defective.

4. Refund Process & Timeline

• Verification: Returned items will undergo a quality check upon arrival at our warehouse.

• Refund Approval: Once approved, the refund will be initiated to your original payment method within 5 to 7 business days.

• Cash on Delivery (COD) Orders: For COD payments, refunds will be credited via NEFT/UPI to the bank account details provided by the customer.

5. Contact Us For return requests, refund queries, or cancellation assistance, please contact us at:

Company Name: My Krishi

Email: support@mykrishi.com

Phone: +91 9028901599